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Leiden University
To prepare a successful open day event for future students, the University of Leiden wanted to explore the expectations and information needs of high school students. Together with three young...
View ArticleHCI informing Service Design, and visa versa
Paper by Geke van Dijk. Presented at the workshop Service Design, during the conference HCI2008 in Liverpool (2-5 September 2008). (PDF, 336 kb)
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New office in Amsterdam
This summer we have moved into a new office in Amsterdam. The office at the Brouwersgracht was getting a bit too small for all the projects and meetings we are involved in. Our partner Spunk, with whom...
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New office in London
We have recently moved to a new office space in London. We really wanted some more space, and so did Radarstation. And since we are working together more and more on projects these days, as The Global...
View ArticleService Design Netwerk Nederland
Together with some other Service Design pioneers in The Netherlands*, we have this summer initiated the Service Design network Netherlands. Apart from being an excuse to regularly meet up and spent a...
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Service Design Lab
During the Picnic cross-media conference in Amsterdam (24-26 september 2008) we have hosted a Service Design Lab. In a 4-hour workshop program 30 the participants worked in sub-groups on new ideas for...
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Projectors hanging around and gossiping
I came across this group of overhead projectors while visiting the University of Liverpool for the Human-Computer Interaction conference in September. It struck me that they look like a bunch of...
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Service Design Lab at PICNIC08
STBY initiated the first activity of Service Design Netwerk Nederland during PICNIC08, the international crossmedia conference in Amsterdam, and now also New York. We launched our Dutch service design...
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International Service Design Network (SDN) newsletter
STBY this Summer also became a member of the international Service Design Network, around the same time we set up the Dutch version of this network that was launched at PICNIC08 (see below). This...
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Keynote Christina Garsten EPIC2008
I, Bas, am at EPIC 2008 for the coming three days, and will be blogging now and then from the conference floor. Enjoy and feel free to comment! The opening keynote by Christina Garsten is somewhat...
View ArticleDesign Research for Service Innovation
Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their...
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EPIC 2008 day 1
Some of the paper presentations in the morning session of the conference were a bit disappointing. Despite the good stories they had about the people and practices that were the topic of their...
View ArticleEPIC 2008 morning day 2, on video
During the EPIC conference I attended several presentations on using video in the field. Jonathan Bean, an architect, did research on ‘hygge’ in Danish homes. Hygge is something beyond cosy and...
View ArticleEPIC company visits in Copenhagen
I visited Anthropogerne.com and ReD during the EPIC company visits. There were a total of about 8 companies participating in this. Great to see Copenhagen has this many entrepreneurs in some sort of...
View ArticleThe future of anthropology in industry?
Two panel sessions during the EPIC 2008 conference in Copenhagen offered reflections on the positions we as ethnographers have in companies, as consultants or employees. How is our work seen and...
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Service design example
When we visited the offices of Stadsdeel Westerpark (one of the district councils in Amsterdam), we noticed a charming example of simple and effective service design. They have placed a pair of...
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Dutch Design Week 2008
During the Dutch Design Week this year I was fascinated by new ways to create partitions in spaces. I first saw this work by one of the students graduating from the Design Academy (I forgot your name,...
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Egmont Innovation Bootcamp
During a three-day workshop in Copenhagen for Egmont Publishers, we advised and trained 30 of their international Innovation Managers on how to use consumer research as input for their service...
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Touries touring around
Touries touring around on Segways When I was walking around the Java eiland area in Amsterdam, making photos in preparation for our workshop during the service design conference, I encountered this...
View ArticleOpen Innovation with a service design approach
Paper on Open Innovation project for Elsevier. Written by Geke van Dijk, Bas Raijmakers, Michiel van der Heyden en Toke Barter. Presented at the international Service Design conference in Amsterdam...
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